Security, protected.
Your information and your wealth are treated with the care you would expect from a private bank. Here is how we protect them, and what you can do too.
Confidential by design.
Protecting you starts with how we handle information, how you access your account, and how we watch for anything unusual.
Protected information
Your details are encrypted in transit and at rest, and shared only with the people who need them to serve you.
- Encryption in transit
- Encryption at rest
- Need-to-know access
Secure access
Your client portal uses secure sign-in, so only you can open your accounts and approve instructions.
- Secure sign-in
- Sessions that time out
- Verification for sensitive actions
Vigilant monitoring
We watch for unusual activity around your accounts and tell you quickly if something needs your attention.
- Activity monitoring
- Alerts for unusual activity
- Prompt response
A few habits that keep you safe.
Most account risks start with a password or a message, not with our systems. These steps make a real difference.
- Use a unique, strong password for your portal, and never share it.
- Confirm any unexpected request by calling your advisor on a number you already know.
- Never share one-time codes with anyone, including people claiming to be from the bank.
- Tell us straight away if you notice anything you don't recognise.
If something doesn't look right.
Contact us
Reach your advisor directly, or use the contact page if you don't have one yet.
Secure your access
We can help you change credentials and review recent sign-in activity.
We investigate
Our team reviews the activity and keeps you informed at each stage.
Resolved together
We agree the next steps with you and confirm when the matter is closed.
We're here to help.
Speak to your advisor, or contact us for any question about how we protect your information.